IT Support Technician/Network Administrator at National Recreation and Park Association
January 2010 - March 2012
? IT support and network administrator for all staff and on-site and remote.
? Designed, deployed and currently administering an Active Directory domain with on-site Microsoft Servers (2003 and 2008), eVault backup system, Cisco ASA firewall/switches, WiFi, and Windows 7 workstations/laptops.
? Supporting User Authentication, DHCP, DNS, SQL Server, General Dynamics Great Plains, Survey Tracker, Raiser's Edge, Adobe Premier suite and Microsoft Office 2007/2010 products.
? Provide end-user training, presentations, technical guides and other support requests.
? Designed, deployed, and administered Microsoft Exchange Online, Live Meeting, Office Communicator and Sharepoint 2007 Online in conjunction with Microsoft Business Productivity Suite (BPOS).
? Migrated and administered Microsoft Exchange Online, Lync, and Sharepoint 2010 Online in conjunction with Microsoft Office365.
? Developed SharePoint Online site collections, document libraries, custom lists as well as workflow and UI.
? Performed complete network/computer system audit to identify pre-existing issues and vulnerabilities.
? Established a secure Virtual Private Network (VPN) and co-authored a company-adopted computer use/security policy and disaster recovery plan.
Data Center Operations Technician at Virtacore Systems, Inc.
August 2009 - November 2009
Tier 2-3 data center operations support for IT managed and hosting company. One of three on-site technicians providing hardware troubleshooting, system builds, and remote hands support.
Systems Administrator at Neovera
February 2008 - June 2009
Positioned as a system administrator for co-location and managed information technology customers. Responsible for being part of seamless 24x7 Tier 1 and Tier 2 support. Duties include monitoring network usage, traffic, and status of hosts and services analyzing and responding to alerts and change requests as well as escalating to advanced application/contract engineers for Tier 3 support. Other duties include monitoring backups, performing hands-on system maintenance and installations, account and server administration, remote-hands, and trouble ticket tracking while maintaining daily interactions and accurate communications with both technical staff and customer point of contacts.
Owner at Fitness Together of Ashburn
August 2005 - December 2008
In this position, I was responsible for every aspect of running the business from budget to client/employee management. Duties included producing marketing and advertising campaigns as well as maintaining metrics and expense/revenue reports. Responsible for cold/warm calling, pre-qualifying prospects and scheduling face-to-face consultations, performing sales and upgrade meetings, and maintaining positive retention for both clients and trainers as well as ensuring the quality of training programs and customer satisfaction ratings. Also responsible for hiring, maintaining and educating the training staff with policies and procedures as well and running the studio according to my specific franchise obligations. In addition, I regularly attending networking meetings and other business functions to help promote the business and capture new leads and establish lead generating systems and alliances.
Senior Personal Trainer at Gold's Gym
May 2003 - August 2005
As a part of the in-house staff trainers group, responsible for providing face-to-face service and fitness structure to members including spotting, hands-on coaching and one-on-one/group personal training services. Created special health & wellness programs to provide to the members at-large and promoting those programs within the facility. Also participated in running weekly staff meetings and training other trainers with policies and procedures. Awarded All-Club MVP 2 years in a row by providing outstanding support to members and generating a high amount of personal training client revenue with outstanding retention and positive client feedback.
Infrastructure Systems Engineer at ATS
September 2000 - May 2003
Joined ATS as a "Tiger Team" Support Engineer on the Department of Education Desktop Support project, until my current position became available on the Defense Logistics Agency STORES project as the Lead Infrastructure Systems Engineer. In addition, I was temporarily on loan to another of ATS' projects during April of 2002 at the FCC office in Washington, DC, where I was brought in as a security specialist to conduct a security risk assessment of their complaint department's information management systems, as well as that of a new initiative to improve the current documentation and information workflow.
Technical Team Lead at Oracle
November 1999 - September 2000
Served two months as an Infrastructure Systems Engineer (ISE), then promoted to Technical Team Lead for the Mid-Atlantic Region of Oracle's Technical Support Services division. Along with already established duties as an ISE of providing technical support to Oracle's Reston, VA campus's internal population, I was assigned the role of Team Lead for over 10 remote sites in the immediate area, as well as direct supervisor for five direct employees.
Senior Technical Team Lead at Litton PRC
July 1998 - November 1999
Joined PRC as an installation technician on the Department of Justice Consolidated Network project, promoted to Tier 1/Level 2-support person for the DLA Defense Contract Management Command, and promoted again to Senior Technical team Lead of the Customer Response Center (CRC) on the GSA Seat Management contract.
Communication Specialist at TLA Associates
July 1995 - July 1998
On-site crew chief with duties including managing personnel and materials at customer sites, as well as working within a budget from start of job to completion
SharePoint Administrator / Consultant at XGILITY
March 2012
SharePoint Administrator and Consultant to various support/development contracts. Project Manager and Technical Oversight to Office 365 contracts. Contract experience includes: Developing an opportunity pipeline system for Three Saints Bay in Manassas VA; Design and deploy a SharePoint resume repository system for Access-Systems in Reston; Migrating SharePoint to Office 365 for The Highland Group based out of Miami FL; Supporting Department of Interior's 100,000+ user/multi-server SharePoint Farm. Roles includes designing custom SharePoint solutions including dashboard pages, data connections, custom lists/libraries and branding User Interface. Administrative tasks include managing site collections, security groups, content databases, and performing end-user training. Hands-on experience with 2007 to 2010 migration and developing a global Enterprise Collaboration Portal for tracking the life cycle of end-user support requests.
Photographer at CurvyGirls Bridal, Inc.
October 2010
Prime photographer for events, products and website. Provide desktop/technical support as needed. Assist in marketing and sales efforts and manage all social media outlets.
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